FAQ
General Questions
What is the status of my order?
Lovo Golf covers free standard shipping with orders over $100 for domestic and international shipping. In Canada, standard shipping can range from 4-6 business days after the order is processed. In the USA, standard shipping is typically 10 business days (could possibly be faster based on your location) after the order is processed.
All free shipping comes with tracking. All shipping is subject to the courier.
Once your order is shipped we will send you another email to confirm with you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I cancel or change my order?
We work hard to get your order out as fast as we can to make sure you get your order on time. It typically takes 24-48 hours to process the order (sometimes quicker) but if you contact us as soon as you can we will do our best. Please reach out to us through our "Contact Us" section at the bottom of our website.
Where do you ship?
We currently offer exclusive shipping to the United-States and Canada.
We hope to offer shipping around the world soon once we understand the tax and logistical details.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard free shipping (for orders over $100 time) for the countries covered by our delivery partner is presented below.
Free Shipping Offered (Orders Over $100):
- United States: 10 business days
- Canada: 4-6 business days
Payment
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other methods shown in the footer (bottom) of our website.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD.
If your credit or debit card use another currency, then you will be charged in USD or CAD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Can I change the currency of the website?
Yes! You can change the currency of the website at the bottom of any of our website pages between USD and CAD.
Do you offer 3 or 4 times payment option?
No sorry we do not, we only accept full payments.
Donations
All donations made through our charity: water "The Spring" Page will be the sole responsibility of the donor.
For all information on anything regarding donations: charity: water
Shipping
Where do you ship?
We currently only ship in the United-States and Canada.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Free Shipping Offered (Orders Over $100):
- United-States: 10 business days
- Canada: 4-6 business days
Can I cancel or change my order?
We work hard to get your order out as fast as we can to make sure you get your order on time. It typically takes 24-48 hours to process the order (sometimes quicker) but if you contact us as soon as you can we will do our best. Please reach out to us through our "Contact Us" section at the bottom of our website.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item should not have been used in any way, all tags must still be in place, and product must be folded and placed back in clear Lovo poly-bag.
- The return or exchange request is made within 30 days of original purchase
- The return is made within 14 days of the return or exchange request
To ask for a return, please email us through our "Contact Us" section at the bottom of our home page.
Please see our return policy for a complete explanation on returns and refunds.
Can I exchange an item?
Exchanges on the spot can be made if the order is changed before it is shipped. Our orders usually take 24 - 48 hours to be processed and shipped (sometimes sooner).
The easiest way to exchange your item is to follow the steps found in our return policy.
Please reach out to us in our "Contact Us" section at the bottom of our page for any further questions.
Are returns free?
Yes, as long as the item is in mint condition and is accepted, then all associated shipping costs will be covered to return the merchandise to Lovo Golf. Please refer to our return policy for more information.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
If your return is accepted, the reimbursement will be issued within 14 days of our services accepting your return.
Other Questions
Do you sell wholesale?
Absolutely - we love selling to pro shops and retailers across the United States and Canada. Email us at lovogolf.ltd@gmail.com to find out more and/or schedule a meeting!
Do you have physical stores?
We currently do not have any physical stores.
Do you give discounts on group orders?
We will give 20% off to any group order of 10 shirts or more. We understand once in awhile you and your friends absolutely just need matching polo's and we've totally got you covered for that.
How can I stay up to date on restocks?
Follow us closely on Instagram as we will be posting about our restocks, new apparel launches, and everything else. Better yet, sign up for our newsletter at the bottom of the page!
How do I know what size I am?
Although our golf polos are more of an athletic fit they also fit similar to many other golf polos. The easiest way to find out your size is by looking through our size charts in the product descriptions.